CANCELLATION POLICY

Please Read Before You Scheduling

Late Policy

If you are late for your appointment it will be necessary to reschedule and your deposit will be forfeited. All new clients must arrive 10 minutes prior to the time of their scheduled appointment so that they have sufficient time to fill out new client paperwork. Clients returning within 2 years do not need to arrive 15 minutes earlier.

Ying, Anna and Angela are the only persons that performs permanent makeup in our office. It is up to the client to maintain their current and future appointments. We try our best to provide confirmation phone calls; however, you will need to maintain the appointment you had made. 

Appointment Deposit and Reservation Policy

A $50.00 non-refundable deposit is required in order to reserve your appointment. The deposit will be credited toward the procedure fees.

Before scheduling your appointment you must let us know if you have previous permanent makeup so that the correct appointment(s) can be scheduled. We preference is to do removal before a new client appointment if the old design is dense in color or extends outside the desired design. She is willing to help most clients needing to correct permanent makeup; however, the client must understand this will take a minimum of 3 appointments, depending on the severity of the removal, before a new design can be created.

Appointment Cancellation Policy

A 48 hour notice is required in order to receive a refund when cancelling an appointment. If you fail to cancel your appointment within 48 hours, full payment will be required to reschedule. An additional deposit will be required to book a new appointment.

Rescheduling and Late Policy

If you are more than 15 minutes late to your appointment it will be necessary to reschedule, this is required in order to avoid unfair delays to clients with appointments scheduled after you. We understand that unforeseen circumstances may arise that could force you to postpone or reschedule your procedure. Please understand that such changes affect not only your technician, but other clients as well. If you choose to reschedule your appointment, a minimum 24 hour advance notice is mandatory or the deposit becomes non-refundable. If you DO NOT reschedule you will forfeit your deposit and any future appointments will require another $50 booking fee to secure your appointment.

No Show Policy

Any client that does not show  or call for their scheduled appointment will forfeit their deposit and will be required to pay for any future appointments in full in addition to the fee for the missed appointment before being rescheduled. If you do not show for your touch up, a $50 no show fee in addition to the touch up fee will be due before you will be able to schedule another appointment. If you are a no show for a New Client Appointment the entire cost of the procedure will be due in full before a new appointment will be scheduled for you.

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